Privacy Policy

Last updated: 3 November 2026

This policy explains how SMR Enterprises, a commercial kitchen equipment business in Auto Nagar, Vijayawada, handles information connected with this website and with enquiries about our equipment.

Google and your information

This website uses Google Ads measurement. You can read how Google uses information from sites that use its services and Google’s Privacy Policy.

Information you give us

When you call us or message us on WhatsApp, we receive the details you choose to share, such as your name, phone number, business name, location, equipment needs and order details. This website has no online checkout and no customer accounts.

The quote form on this website

The “Get a quote” form does not send your details to us and does not store them on this website. It prepares a WhatsApp message on your device; nothing reaches us unless you choose to send that message in WhatsApp.

How we use enquiry information

We use it to reply to your enquiry, discuss specifications, prepare quotations and arrange supply, delivery, installation or support. Details needed to complete an agreed order may be shared with the delivery or service provider handling it.

Website hosting and technical information

Our hosting and security providers may process technical information such as your IP address, browser and device details, the pages you request and when you request them, to run and secure the site. The site also loads fonts from Google Fonts and a 3D graphics library from the jsDelivr network; these services receive similar technical information when your browser fetches them.

Google Ads and cookies

The Google Ads tag may use cookies or similar identifiers to measure how our ads perform, for example when a visitor taps Call or WhatsApp, and, depending on the features we use, to show our ads to people who visited before. You can manage personalised ads in Google’s Ads Settings and block or delete cookies in your browser. These controls do not stop the processing needed to deliver or secure the pages.

Phone and WhatsApp links

Tapping a phone or WhatsApp link hands the conversation to your phone or to WhatsApp, which apply their own terms. Messages you send us on WhatsApp are available to SMR Enterprises so we can answer your enquiry.

Keeping information and your requests

We keep enquiry and order information for as long as we need it for the enquiry, any agreed services, our business records and legal record-keeping. You can ask us to show, correct or delete your details, or to stop non-essential follow-up. Some records may need to be kept for ongoing orders or legal obligations.

Contact and updates

For questions about this policy, contact us using the details below. We may update this policy; the date at the top shows the current version.